Refund Policy

At Teladerma Inc. ("Company," "we," "us," or "our"), we aim to provide high-quality telehealth services. We understand that there may be situations where a refund is necessary. This policy outlines the conditions under which refunds are granted.

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1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• If the service is not provided within the promised timeframe.
• If there are technical issues on our end that prevent the delivery of the service.
• If the service request was mistakenly submitted from outside a licensed state where service is available.

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2. Non-Refundable Situations

Refunds will not be provided in the following scenarios:

• If the client submits incomplete or incorrect information, causing delays or issues with service delivery. Examples include submission of blurry photos or needing to provide additional pertinent medical history to the medical provider.
• If the client is dissatisfied with the consultation outcome but the service was delivered as agreed. We do not guarantee that medication will be prescribed by the treating Medical Provider as they may determine medication is not medically necessary.
• If the client changes their mind after the service has been initiated.

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3. Process for Requesting a Refund

To request a refund, please follow these steps:

1. Contact our customer service team at contact@teladerma.com within 30 days of receiving the service.
2. Provide your full name, service details, and the reason for your refund request.
3. Our team will review your request and respond within 5 business days.

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4. Processing Refunds

If your refund request is approved, we will process the refund to the original method of payment within 10 business days. Please note that it may take additional time for the financial institution to post the refund to your account.

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5. Changes to This Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on our website, and the effective date of the updated policy will be indicated. Continued use of our services after the changes take effect constitutes acceptance of the revised refund policy.

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6. Contact Information

If you have any questions or concerns about our refund policy, please contact us at:

Teladerma Inc.
15338 Central Ave Ste 121
Chino, CA 91710
contact@teladerma.com
(949) 229-0504‬‬‬‬

By using our services, you acknowledge that you have read, understood, and agree to be bound by this refund policy.

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