Privacy Policy

1. Introduction

Welcome to Teladerma Inc. ("Company," "we," "our," "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website teladerma.com use our telehealth services, or interact with us in any other way. By accessing or using our services, you agree to the terms of this Privacy Policy.

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2. Information We Collect

We may collect and process the following types of information:

• Personal Identification Information: Name, email address, phone number, date of birth, gender, and mailing address.
• Health Information: Medical history, current medications, treatment details, symptoms, diagnoses, and other health-related information, particularly related to skin, nail, and hair conditions.
• Protected Health Information (PHI): Any information about health status, provision of healthcare, or payment for healthcare that can be linked to an individual.
• Photos: Images of skin, nail, or hair conditions provided for diagnostic purposes.
• Payment Information: Credit card details, billing address, and other financial information.
• Technical Data: IP address, browser type, access times, pages visited, and other usage data.
• Communications: Information you provide when you contact us with inquiries, feedback, or other communications.

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3. How We Collect Information

We collect information in the following ways:

• Directly from You: When you provide information through our website, registration forms, surveys, photo submissions, or other interactions.
• Automatically: Through cookies, web beacons, and other tracking technologies as you navigate our website or use our services.
• From Third Parties: Such as healthcare providers, insurance companies, and other partners involved in your care.

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4. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide Services: Deliver, manage, and improve our telehealth dermatology services, including diagnosing and treating skin, nail, and hair conditions through photo consultations.
• Personalize Experience: Tailor our services to your individual needs and preferences.
• Communicate: Send you service-related communications, including confirmations, reminders, and updates.
• Billing and Payments: Process transactions, manage billing, and handle collections.
• Marketing: Send you promotional materials, newsletters, and other information that may be of interest to you, with your consent.
• Legal Compliance: Comply with applicable laws, regulations, and legal processes.
• Security: Protect the integrity and security of our systems and your information.

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5. Tracking Technologies (Google Analytics and Cookies)
We use cookies, web beacons, and similar tracking technologies to collect and store information about your interactions with our website. We also use Google Analytics, a web analytics service provided by Google, Inc. ("Google"), to help us analyze how users use the website. Google Analytics uses cookies and similar technologies to collect information such as your IP address, browser type, access times, pages visited, and referring website.

The data collected by Google Analytics is used to understand website traffic and user interactions, improve our services, and provide you with a better user experience. This data is processed in an anonymized form and cannot be used to identify you personally.

If you would like to opt out of Google Analytics, you can do so by using the Google Analytics Opt-out Browser Add-on, which can be found here: https://tools.google.com/dlpage/gaoptout.

For more information on how Google collects and processes data, please refer to Google’s Privacy Policy.

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6. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who assist us with various functions such as payment processing, data analysis, IT services, and customer support.
• Healthcare Providers: Authorized dermatologists involved in your care.
• Insurance Companies: For billing and insurance purposes.
• Business Partners: In connection with joint marketing efforts, promotions, or other collaborations.
• Legal Authorities: If required to do so by law or in response to valid legal requests.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets.

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7. Data Security

We implement a variety of security measures to ensure the safety of your personal information, including your PHI and photos. These measures include encryption, access controls, and secure servers. While we strive to protect your information, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

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8. Data Retention

We retain your personal information, including PHI and photos, for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

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9. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Access: The right to request access to the personal information we hold about you.
• Correction: The right to request correction of any inaccurate or incomplete information.
• Deletion: The right to request deletion of your personal information, subject to certain exceptions.
• Restriction: The right to request restriction of processing your personal information.
• Portability: The right to request the transfer of your personal information to another party.
• Objection: The right to object to the processing of your personal information for certain purposes.

To exercise any of these rights, please contact us at privacy@teladerma.com. We will respond to your request in accordance with applicable laws.

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10. Children's Privacy

We recognize the importance of protecting the privacy of children. If you are under 18, your parent or legal guardian must provide valid and verifiable consent to this Privacy Policy and our Terms of Service before you can access or use our Services or Site. We will obtain this consent through methods we consider appropriate. If we determine that the consent is insufficient, we will inform you, and you will be prohibited from using or accessing the Services or Site.

If you are a parent, legal guardian, or personal representative of a minor under 18, you may use our Services on behalf of the minor, as long as it complies with the Terms of Service. Any information provided about your minor child will be processed in accordance with this Privacy Policy.

We do not knowingly gather information from individuals under 18 without proper consent. If we find that we have received information from someone under 18 without the necessary consent, we will use that information only to notify the individual (or their parent, legal guardian, or personal representative) that they cannot use our Services. We will then delete the information from our servers. If you believe that a child under 18 may have provided us with Personal Data, please contact us at privacy@teladerma.com.

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11. International Data Transfers

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

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13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Teladerma Inc.
15338 Central Ave Ste 121
Chino, CA 91710
privacy@teladerma.com
(949) 229-0504‬‬‬

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